Service
Application maintenance and support
Keep your websites, applications and products running, secure and improving. We take on the day-to-day, from bug fixes and upgrades to monitoring and incidents, under a clear service agreement.
Overview
Launching software is only the start. Most of its cost and risk comes afterwards: security patches, dependency upgrades, browser and device changes, integrations that break, users who need help, and a steady stream of small improvements. When nobody owns that work, problems pile up quietly until something fails in front of customers.
NaVasSys offers maintenance and support contracts for websites, web applications, mobile apps, internal systems, APIs and the cloud environments they run on. Support can be organized around a ticket queue with agreed priorities, or around a dedicated support team that works through your backlog every day.
We keep the work visible. You see a prioritized queue, regular reports, and documentation that grows with every fix, so knowledge no longer lives in one person's head. Response targets and coverage hours are defined with you in the agreement, based on how critical each system is.
When businesses call us
The developer or agency who built it is gone
We take over an application built by someone else, document how it works and put support on a proper footing.
Bugs and requests keep piling up
A prioritized queue and regular releases clear the backlog, and recurring problems are fixed at the root.
Security patches and upgrades are overdue
We plan and apply updates to frameworks, libraries and servers, with testing, so you stay current and safer.
Outages and slow pages, with nobody on call
Monitoring and alerting catch problems early, and defined incident procedures get them resolved and explained.
We want predictable upkeep costs
A monthly support agreement replaces surprise invoices and emergency call-outs.
What you get
What we deliver
Support desk and triage
Intake, prioritization and routing of issues, with level 1 to level 3 handling depending on the agreement.
Bug fixing
Diagnosing and fixing defects, with tests added so they stay fixed.
Enhancements and small features
A steady stream of improvements, planned with you and released regularly.
Upgrades and security patching
Keeping frameworks, libraries, operating systems and certificates up to date.
Monitoring and incident response
Alerts, runbooks and a clear process for outages, with a written summary afterwards.
Reporting
Monthly reports on tickets, response, trends and recommendations.
Documentation and knowledge base
Architecture notes, runbooks and how-to guides that make the system easier to run.
Hosting and cloud operations
Day-to-day running of the AWS or hosting environment, including backups and cost review.
How we work
Our approach
Take over
We gather access, code, environments and documents, and learn the system from the people who know it.
Stabilize
We fix the urgent issues, set up monitoring and backups, and establish the ticket process.
Run
We work the queue, release regularly and report every month.
Improve
We reduce recurring incidents and propose upgrades or refactoring where they pay off.
Technology we use
Frequently asked questions
Can you take over an application someone else built?
Yes. We start with a handover and discovery phase, document the system, and only then commit to a support scope and response targets.
What counts as support and what is new development?
Support covers fixing defects, upgrades, monitoring and small enhancements. Larger new features are scoped as separate projects or handled by a dedicated team. We agree the line in the contract.
Do you provide 24/7 coverage?
Coverage hours and response targets are defined in the agreement according to how critical each system is. We tell you plainly what we can commit to.
How is support priced?
Typically as a monthly retainer based on scope and expected effort, or as a dedicated support engineer. We agree it in writing before work begins.
Have a technical problem worth solving?
Tell us what is going on. We will reply with an honest view on whether and how we can help.
Book a free consultation